Field tech Copilot on the truck

How installers use an on-site AI agent for wiring, firmware, and troubleshooting without guessing from memory.

By Linki Security

Most “AI assistants” are chat toys. A field Copilot for security techs has to respect the job site: intermittent signal, manufacturer quirks, and the fact that wrong advice costs truck rolls.

What techs ask for

PoE budget and cable run sanity checks
Firmware / app download links (official hubs only)
Alarm panel zone wording that matches the brand on the wall
“Is this NVR license still the right SKU?”

Linki’s Tech Support and Field Copilot answer with Sources when knowledge is grounded, and mark TBD when the model is guessing — so you know what to verify.

Guardrails that matter

Copilot does not auto-change quote prices or send customer email
Knowledge pages link out to manufacturer hubs — we do not host installers’ binaries
Demo data stays isolated from real company workspaces

Get started

Open Tech Support from the portal, pick a manufacturer theme, and ask the question you would normally text a senior tech. If AI is not configured yet on your environment, the UI says so honestly — no fake answers.

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